Payment & Payouts
How payments and payouts work
As a Service Provider on Holiday PA, understanding our payment process ensures smooth transactions and timely access to your earnings. This guide covers everything you need to know about receiving payments for your destination services.
Payout Setup
When you first become a Service Provider on Holiday PA, you'll need to make sure you have a valid payout method set up for your account.
Choose a Payout Currency
Currently, Holiday PA processes all payouts in Euros (EUR). We're working on expanding our currency options to better serve our international community of Service Providers in the future.
How do you choose your payout currency? It's based on the country and method you selected when you first added your payout method. Be aware that you can't change a payout method's currency once you've added it, but you can set up a new payout method in a different currency at any time (once additional currencies become available).
Set Up a Default Payout Method
Choose a default payout method so that any payouts from completed bookings can be released automatically to your preferred account.
Commission Structure
Holiday PA charges Service Providers a commission equal to 15% of the Service fee on each booking. This commission is deducted from the amount paid by the customer. All Stripe payment processing fees are incorporated within this 15% commission - no additional costs are added on top of the 15%.
If a booking involves a rental agency partner (for example, if a rental agency facilitated or referred the customer to the Service), up to 12.5% of the booking value may be allocated to that rental agency partner as part of this commission arrangement. The exact share, if any, to a rental agency partner will depend on Holiday PA's agreements with that partner, but in all cases the total commission taken from the Service Provider for a booking will not exceed 15% of the Service fee for that booking.
When You'll Get Your Payout
Subject to successful receipt of payment from the customer, Holiday PA (through its payment processor, Stripe) will make the funds from the booking available in your Holiday PA balance 24 hours after the completion of the Service. This 24-hour window is designed to allow time for the customer to report any issues and open a dispute.
Once 24 hours have passed with no dispute reported (or once any reported dispute is resolved), the funds will appear in your available balance, and you may initiate a payout to your selected payout method at any time via your Holiday PA dashboard.
Important Note:
If a booking is accepted close to the scheduled completion date of the Service, the availability of funds in your balance may be delayed in accordance with Stripe's payment-hold policies. The specific hold period may vary depending on factors such as transaction risk assessment, account history, and local regulations. In such cases, you may initiate your payout as soon as the payment hold is lifted or the conditions of Stripe's policy are met.
All payouts are made to the payout account or method you have designated in your Holiday PA account settings, and you are responsible for ensuring that your payout information is accurate and up to date. Please be aware that your own bank may have restrictions that could affect payout timing, such as processing delays during public holidays, weekends, or other non-business days.
Find Your Payout Information
Use your Service Provider dashboard to:
- Check the status of your payouts
- Review detailed transaction information
- View your earnings history
Calculating Your Payout
Your payout includes:
- The service fee paid by the customer
- Minus the Holiday PA commission (15% of the Service fee)
Your Payout if a Customer Cancels
If a customer cancels their booking, payouts are handled according to our Cancellation Policy:
- If a customer cancels an accepted booking within 48 hours of the booking they only receive a partial refund
- All other cancellations after a booking has been accepted give the customer a full refund
- When a customer cancels a pending booking or a provider denies - the payment hold is released
- All refunds will refund the application fee
Disputes and Chargebacks
24-Hour Dispute Window
After a Service is completed, there is a 24-hour dispute window during which:
- Funds remain in Holiday PA's control and are not yet released to your available balance
- Customers can report issues and open disputes directly through the Holiday PA platform
- Any disputes raised during this period will be investigated before funds are released
If a dispute is raised within the 24-hour window:
- Holiday PA will notify you immediately and request supporting evidence (e.g., signed work order, photos of completed work, communication records)
- You must provide evidence within 7 days
- Holiday PA will review the evidence and make a determination
- If the dispute is resolved in your favor, funds will be released to your available balance
- If the dispute is resolved in the customer's favor, the funds will be refunded to the customer
Chargebacks After Payout
In rare cases, a customer may initiate a chargeback through their credit card company after the 24-hour window has passed and funds have been released to you. In these situations:
- Holiday PA will notify you immediately and request supporting evidence within 7 days
- Stripe will represent your case to the card network using the evidence provided
- If the chargeback is upheld by the card network, Holiday PA reserves the right to debit the disputed amount from your future earnings or request reimbursement
- Failure to reimburse successfully disputed chargebacks may result in account suspension until the balance is settled
Best Practices to Avoid Disputes
- Maintain clear communication records through the Holiday PA platform
- Address any customer concerns promptly and professionally
Additional Charges (Invoices)
For select Service Provider professions, Holiday PA offers the ability to create Additional Charges for services or costs that arise during or after a booking.
How Additional Charges Work
Creating Additional Charges
When eligible, you can create an Additional Charge through your Service Provider dashboard by:
- Selecting the relevant completed or accepted booking
- Itemising any additional services or costs incurred
- Submitting the invoice for customer approval
Once approved and paid by the customer, Additional Charges follow the same payout timeline as regular bookings - funds become available in your balance 24 hours after payment confirmation.